In an uncertain world, strategy needs built-in adaptability. Learning from 20 years of knowledge management helps build the connections to achieve this. By Christine van Winkelen and Jane McKenzie.

Uncertainty is unavoidable: it's part of the human condition never to be 100% sure of what the future will bring. Despite a glut of information, strategists today face more uncertainty than ever before. The more we learn, the less we know for sure.

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